The company was incorporated as “PNB Housing Finance Private Limited” on November 11, 1988, as a private limited company under the Companies Act, 1956, with a certificate of incorporation granted by the Registrar of Companies, National Capital Territory of Delhi and Haryana. Pursuant to the conversion of the company to a public limited company, its name was changed to “PNB Housing Finance Limited” and the RoC certified the change of name upon conversion to a public limited company on December 30, 1989. The company offers its customers “housing loans” for the purchase, construction, extension or improvement of residential properties. The company’s target customers for its housing loans are salaried customers, whose main source of income is salary from their employment, and self-employed customers, whose main source of income is their profession or their business. It also offers housing loans in the form of construction finance loans to real estate developers of residential housing.

The company conducts its operations through an operating model. The company’s branches act as the primary point of sale and assist with the origination of loans, various collection processes, sourcing deposits and enhancing customer service, while its processing hubs and zonal offices provide support functions, such as loan processing, credit appraisal and monitoring, and its CSO supervises its operations nationally. The company’s enterprise system solution (ESS) integrates all activities and functions within its organisation under a single technology and data platform, bringing efficiencies to its back-end processes and enabling it to focus its resources on delivering quality services to its customers. The company’s branches, processing hubs, zonal offices and CSO are supported by its centralised operations (COPS) and central processing centre (CPC), which provide centralised and standardised back-end and administrative activities, payments and processing for its business, relying in turn on its ESS.

Business area of the company

PNB Housing Finance is primarily engaged in the business of providing loans to individuals and corporate bodies for purchase, construction, repair and up-gradation of houses. It also provides loans for commercial space, loan against property and loan for purchase of residential plots.

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