Privacy Policy

During your use of this website or any other websites under the domain names 'www.trinkerr.com' or 'web.trinkerr.com', as well as when accessing the products and services through online application forms, questionnaires, online consents and other necessary details on any of Trinkerr's (and/or its affiliates) web platforms or mobile applications, Trinkerr and/or its affiliates may gain access to certain personal information about you, which may or may not be of a confidential nature. Trinkerr is fully committed to safeguarding the privacy of its users/clients and has implemented appropriate and reasonable measures to protect the confidentiality of any customer information. The privacy notice provided here offers a summary of the types of information collected by us, the policies governing the use of that information, and the security measures in place to protect it. For the purposes of this notice, Trinkerr Learning Technologies Private Limited will also be referred to as Trinkerr Technologies.

User Consent

By submitting Personal Information through our Site, Mobile Application or Services, you agree to the terms of this Privacy Policy and you expressly give your voluntary consent to the collection, use, and disclosure of the Personal Information in accordance with this Privacy Policy.

Information you provided to us

  • If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
  • When you participate in one of our surveys, we may collect additional information.
  • We may collect Personal Information from you, such as your first and last name, phone, email address, age etc. when you apply to create/open an account with one of our partners—brokers, advisors etc.
  • We may also collect Personal Information on the Site, Mobile Application or through the Services when we make clear that we are collecting it and you voluntarily provide the same, for example when you submit an application for employment.
  • You must ensure to recheck the information or data being provided to us. In case any of the data/information is found to be inaccurate or incorrect, the same shall be informed to us for immediate amendment. We shall not be responsible for the authenticity of any information including personal information submitted to us.

Information collected via technology (Data Collection)

  • To make our Site, Mobile Application and Services more useful to you, our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, device build, device ID, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session) and domain name.
  • We require your name and mobile number for account creation and management purposes. The same can also be used for communication purposes as well as for analytics. We securely store your mobile number and name on our servers for account management purposes. Users can request the deletion of their account on support@trinkerr.com as well as via the link provided on PlayStore.
  • In personal info we collect: Name, Email address, Phone number.
  • We collect and upload users' Phone Number information to https://prod-backend.trinkerr.com.
  • Regarding app info and performance, we collect: Crash logs, Diagnostics, Other app performance data.
  • In app activity we capture App interactions, Other user-generated content.
  • Device or other IDs are captured as well.

Requirement of collected data (Data Usage)

  • We may use third-party service providers to help us analyse certain online and Mobile Application activities. For example, these service providers may help us analyse visitor activity on the Site and the Mobile Application. We may permit these service providers to use cookies and other technologies to perform these services for us.
  • In general, the Personal Information you submit to us regarding yourself is used either to respond to requests that you make or to aid us in serving you better. We use such Personal Information in the following ways: (1) To identify you as a user in our system (2) To provide improved administration of our Site, Mobile Application and Services (3) To provide the Services you request (4) To improve the quality of experience when users interact with our Site, Mobile Application and Services.
  • Services as mentioned above may include: (1) To send you email notifications (2) To send newsletters, surveys, offers and other promotional materials related to our Services and for other marketing purposes (3) Protect our services and our users (4) Market and customer analysis, market research and statistics (5) To prevent and detect fraud or abuse of our services as well as to prevent, detect and investigate any potentially unlawful or prohibited activities.
  • We collect users' names for App functionality, Analytics, Developer communications, Account management.
  • We collect users' mobile number for App functionality, Analytics, Developer communications, Account management.
  • We capture device ID for app functionality and analytics purposes.
  • We collect users' email ID for Analytics, Developer communications.
  • We collect crash logs, diagnostics for analytics purposes.
  • We capture app interactions for analytics purposes.
  • User generated content is captured and stored in our database for app functionality as well as analytics.

Disclosure to third parties (Data Sharing)

  • We collect and transmit users' phone number information to the server located at https://prod-backend.trinkerr.com. This information is used solely for the purpose of account creation, user verification, account recovery, analytics or/and communication. We treat this information with the utmost confidentiality and do not share it except as required by law or as explicitly stated in this Privacy Policy. We assure you that we are committed to protecting your personal information and will always strive to be transparent about our data.
  • We may be required from time to time to disclose any personal information collected by us to governmental or judicial bodies or agencies or our regulators based on their requirement to comply with the applicable laws including cyber laws.
  • We may share your information including personal information to third parties to carry out technical, logistical and other functions on our behalf. (eg. Sending emails or newsletters to users, App analytics).
  • We securely share mobile numbers and names of users with limited third-party partners for app analytics purposes and enhancing user experience in the form of (but not limited to) detecting bugs, crashes and prompt resolution.
  • List of third party apps and SDKs with which we share the data though not limited to: App Analytics Service Providers, Campaign Management Service Providers

Creation of anonymous information

We may create Anonymous Information records from Personal Information by excluding information (such as the name and email). We use this Anonymous Information to analyse requests and usage patterns so that we may enhance the content of our Services and improve Site navigation. Trinkerr Learning Technologies reserves the right to use Anonymous Information for any purpose and disclose Anonymous Information to third parties at its sole discretion.

Third-party websites

When you click on a link to any other website or location, you will leave our Site and go to another site and another entity may collect Personal Information or Anonymous Information from you. We have no control over, do not review and cannot be held responsible for these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of information after you click on links to such outside websites.

Cookies

"Cookies" are pieces of information that a browser can record after you visit a website. We may use cookies for technical purposes such as to enable better navigation through our site or to store user preferences for interacting with the site. If you turn off the option to have cookies stored on your browser, it will affect your experience on Trinkerr.com and its affiliates.

Security of your information

Trinkerr Learning Technologies is committed to protecting the security and privacy of your Personal Information. We endeavour to have suitable technical, operational, and physical security controls and measures to protect information collected by us that are commensurate with the nature of our business at all times. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorised access, use or disclosure.

Further, despite our efforts to protect your information, if unauthorised persons breach security control measures and illegally use such sensitive/personal data or information, Trinkerr Technologies, its affiliates and directors shall not be held responsible/liable.

Retention of information/data

It may be noted that we may retain the data as may be provided to us till such time as may be provided under the law and as required to efficiently provide service to our users.

Amendments/Modifications

This Privacy Policy available on our website is current and valid. However, Trinkerr Technologies reserves the right to amend/modify any of the sections of this policy at any time and the general public is requested to keep themselves updated for changes by reading the same from time to time.

Contact Information

Trinkerr welcomes your comments or questions regarding this Privacy Policy. Please email us at support@trinkerr.com or contact us at the following address:

Trinkerr Learning Technologies Private Limited,

Novel Tech Park, 46/4, Hosur Rd, Kudlu Gate,

Krishna Reddy Industrial Area, H.S, R Extension,

Bengaluru, Karnataka 560068

Definitions

  • Anonymous Information: Anonymous information means information that does not directly or indirectly identify and cannot reasonably be used to identify an individual guest/user.
  • Internet Protocol (IP): Internet Protocol (IP) is the principal set (or communications protocol) of digital message formats and rules for exchanging messages between computers across a single network or a series of interconnected networks, using the Internet Protocol Suite (often referred to as TCP/IP). Messages are exchanged as datagrams, also known as data packets or just packets.
  • Personal Information: Personal Information means any information that relates to a natural person, which, either directly or indirectly, in combination with any other information available, is capable of identifying such a person.